If you're logged into SuperSummary but still seeing a prompt to subscribe, there could be several reasons for this. Here are common issues and solutions:
1. You may be signed in with a different email than the one used for your subscription.
Common scenarios:
- A typo in the email when signing up, but logging in now with the correct spelling.
- Using Gmail or Apple login with a different email than the one originally used.
- Logging in with a work email instead of a personal one (or vice versa).
✅ Solution: Check your inbox for a SuperSummary welcome email and log in with that email address. If you can’t find the email in any inbox, contact support@supersummary.com for help retrieving your account.
2. Your payment may not have gone through.
If the payment failed, your subscription wasn’t activated.
✅ Solution: Check your card/bank statement or PayPal account for a payment confirmation. If there’s no record of a successful transaction, you may need to complete the subscription process again.
3. A technical issue on our website or app.
If you're using the correct email and your payment was successful but still see the subscription prompt, a login-related issue may be affecting your access.
✅ Solution: Reset your password, even if you're sure it’s correct. This helps refresh your login status.
If the issue persists, please email us at support@supersummary.com for further assistance.
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