How does the Money-Back Guarantee work?

The SuperSummary team works hard to earn your complete satisfaction with your subscription and reading experience. To that end, we offer this “Money-Back Guarantee” to new and eligible subscribers. We want to let you subscribe to SuperSummary risk-free–that’s how confident we are that you’ll love it!

If you are a first-time subscriber and you are unsatisfied, you may qualify for our Money-Back Guarantee by requesting a refund within seven days of your purchase. You must meet the eligibility criteria and follow the process below to qualify.

Eligibility

There are just a few situations in which we can’t provide a refund under the Money-Back Guarantee. We’ve found that being upfront about them helps customers know what to expect.

You are not eligible for the Money-Back Guarantee if you meet any of these criteria: 

• Mobile app subscriptions: You registered for SuperSummary via a mobile app. SuperSummary does not control subscriptions created within any mobile app, so we cannot guarantee or issue refunds for these subscriptions under the Money-Back Guarantee. Payment and refund terms related to these account types are subject to the policies you agree to with the Apple Store or Google Play Store, as applicable. Instead, you may submit a refund request through the Apple App Store or Google Play Store directly. 

• Usage: You have downloaded more than two separate Study Guides under any and all current and existing SuperSummary accounts. 

• Previous refund: You were previously issued a partial or total refund for any SuperSummary account. 

• Previous subscription: You have previously had a SuperSummary subscription under any account.
  
  

How to request a refund

Canceling your subscription doesn't automatically trigger a refund. If you'd like to request one under our Money-Back Guarantee, simply complete our Money-Back Guarantee Request form within seven days of your purchase. That's all you need to do — we'll take care of the rest!

What happens next

• We'll review your request within 1–5 business days. 

• If eligible, the refund will go back to your original payment method within 3–5 business days, and your subscription will be canceled immediately. You’ll no longer have access to SuperSummary subscriber benefits.

• If your request isn't eligible, we'll let you know. 

Have a question about something else? Contact us here. We’ll be happy to help.